Onyx Bed Privacy Policy
Your Information Is Safe With Us

1. Introduction

Welcome to onyx bed. Thank you for taking the time to read our Privacy Policy — it shows that you care about how your information is handled. onyx bed is an online betting and gaming platform built for users in Bangladesh, and protecting your personal information is our highest priority.

This privacy policy describes how Onyx Bed collects your information, the purposes for which it is used, who it may be shared with, and how long it is retained. We believe transparency is the foundation of trust, which is why this policy is written in plain, easy-to-understand language so every user can follow it.

By using Onyx Bed, you are considered to have accepted this privacy policy. If you have any objections or questions, please reach out to our support team — we are always ready to help.

2. What Information We Collect

Onyx Bed only collects information that is necessary to deliver our services properly. We never collect excessive or unnecessary data. The categories of information we collect are outlined below:

3. How We Collect Information

Onyx Bed collects information through several methods. Please familiarize yourself with each:

• Directly from you: Information you provide during registration, KYC verification, deposits, or withdrawals.
• Automatically: Device and usage data collected automatically while you use Onyx Bed, via cookies, log files, and tracking technologies.
• From payment partners: When you transact via bKash, Nagad, or Rocket, the necessary payment confirmation details are passed on to us.
• From identity verification services: Approved third-party providers may be used to verify your identity documents during the KYC process.

4. Use of Information

We use the information we collect for the purposes listed below. Each purpose is essential to operating Onyx Bed's services:

• Account Management: Your information is used to create, verify, and manage your account.
• Payment Processing: Your financial information is used to process deposits and withdrawals accurately.
• Security Assurance: Data is analysed to prevent fraud, money laundering, and account hacking.
• Service Improvement: Your usage patterns are analyzed to continually improve Onyx Bed's services.
• Responsible Gaming: Unusual betting behaviour is monitored, and support is provided where necessary.
• Legal Compliance: Information is retained and used as required to comply with applicable laws and regulations.
• Contact: Your contact information is used to send important notifications, promotional offers, and support communications.

Onyx Bed never uses your information for political campaigns, unauthorized advertising, or personal profiling.

5. Sharing Information with Third Parties

Onyx Bed does not sell your information. However, in the limited circumstances below, certain data may be shared:

• Payment Processors: The minimum necessary information is shared with mobile banking partners such as bKash, Nagad, and Rocket for payment confirmation purposes.
• Identity Verification Services: Identity information is verified against approved verification agencies as part of the KYC process.
• Law Enforcement Agencies: Information may be disclosed when required by a valid government or court order.
• Technology Service Providers: We work with technology partners bound by strict confidentiality agreements for server hosting and security services.

6. Cookie Policy

The onyx bed website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies:

You can disable non-essential cookies at any time through your browser settings. Please note that disabling essential cookies may affect the proper functioning of some onyx bed services.

7. Security Measures

Onyx bed uses industry-leading security technology to keep your information safe. Our security layers include:

• SSL/TLS Encryption: All website traffic is secured with 256-bit SSL encryption.
• AES-256 Database Encryption: All stored data is kept in encrypted form.
• Two-Factor Authentication (2FA): Additional verification is available when accessing your account.
• Regular Security Audits: Routine assessments conducted by external security experts.
• Fraud Detection System: Unusual logins or transactions are automatically detected and blocked.
• Limited Access: Only authorized personnel may access user information, and only for specified purposes.

8. Your Rights

As an onyx bed user, you have the following rights regarding your personal information. To exercise any of these rights, please contact our support team:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your information under certain circumstances.
• Right to Restrict Processing: You can request that we stop using your information for specific purposes.
• Right to Portability: You can request your information in a commonly readable format.
• Right to Object: You can object to the processing of certain information.

We typically respond to rights-related requests within 30 business days. For complex cases, it may take longer, but you will always be informed.

9. Data Retention Period

Onyx bed does not retain your information longer than necessary. The retention periods for different types of data are as follows:

• Account Information: Retained for the duration of account activity and for up to 5 years after closure for legal purposes.
• Transaction History: Retained for 7 years in accordance with financial regulations.
• KYC Documents: Retained for up to 5 years after account closure.
• Gaming Logs: Between 1 and 3 years, in accordance with our Responsible Gaming policy.
• Cookie Data: Deleted at the end of a session or within 1 year, depending on type.

10. Changes to the Privacy Policy

Onyx bed may update this Privacy Policy from time to time. For any significant changes, we will notify you through the following methods:

• Email Notification: Details of the changes will be sent to your registered email address.
• Website Notice: A notice will be posted on the onyx bed homepage.
• Updated Date: The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of onyx bed after any changes have been made will be considered your acceptance of the updated Privacy Policy. If you do not agree with the changes, please contact our support team before closing your account.

11. Contact

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us. onyx bed's data protection team is always ready to help.

12. Frequently Asked Questions